If App does not pick your correct address, tap on the pick-up slot to change it. Enter your correct address and select from the list of popup addresses that matches yours. Tap on "where to" and enter your drop-off address to continue your booking.
If you have any issue while using the App, kindly navigate to profile, support and live chat to send us your queries and our customer support team will get in touch with you as soon as possible.
The App works with the internet connections available so it may take time to fetch information. If the App freezes or hangs, kindly restart or relaunch App to refresh it. If problem persist, kindly send us a chat message to report the issue and our customer support will look into it.
Due to high demand, all drivers may be busy. If you cannot get a taxi, kindly send us a chat message of your request and we will see how we can help you.
As we operate in Aberdeen City and Aberdeenshire, we have these vehicle types to choose from depending on your pick-up and drop-off locations: ABD - 4 pass is for Aberdeen City (city to city & city to shire booking) ABD - 7 pass is for Aberdeen City (city to city & city to shire booking) Shire - 4 pass is for Aberdeenshire (shire to shire & shire to city booking)
The best way to contact customer support is to use the "live chat" on your app. Click on profile at the bottom of the home screen and navigate to support and then "live chat". You can also use the "contact us" option next to the "live chat" to send us your feedback and query and our support team will reach out to you swiftly.
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