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Terms & Conditions

User Terms and Conditions

Background

These Terms and Conditions (‘Agreement’) stated herein represent a legal agreement between You and Leadryde Technology Ltd.

These Terms and Conditions, together with any and all other documents referred to herein as the Agreement set out the Terms of use under which You may use LeadRyde App (“User App”). Please read these Terms and Conditions fully and ensure that You understand them. You will be required to read and accept these Terms and Conditions when signing up for an Account.  If You do not agree to comply with and be bound by these Terms and Conditions, You must stop using The User App immediately.

  1. Definitions and Interpretation of Terms

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

We/Us/Our: means Leadryde Technology Ltd, trading as LeadRyde, a limited company  registered in Scotland under company number SC646433, with its registered office address at 7 Queens Gardens, Aberdeen, AB15 4YD.
User Account: means an account required to access and use the User App, as detailed in Clause 3, which holds the Passenger’s personal information such as their name, address, email address, mobile number, and payment information and journey information.

Content: means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of the User App;

Services: means Booking and dispatching services for taxi and parcel delivery You use either via the LeadRyde User App or web-booking for the purpose of Booking a taxi or sending a parcel.

User: means the “Passenger” or “Hirer” or “User” who use the User App or LeadRyde website to book for taxi/private hire vehicle service to convey the passenger or goods from a specified pickup location to drop off location. References to “You” or “Your” shall be interpreted to mean any of the above. Where it is a group of people, the lead person takes responsibility for the hire.

User Content: means any user content created and/or uploaded by Users in or to the User App

User App: means the LeadRyde mobile application which you use to book a Taxi Service.

Agreement: means this Terms of Use between LeadRyde and Users that are recognised by law on acceptance of this Terms and Conditions.

Driver: means “Your Driver”, who is a self-employed, and has a licensed taxi or private hire vehicle and has entered into an agreement with Leadryde Technology Ltd, to provide taxi/private hire vehicle service to You when You Book a taxi through the LeadRyde App or website.

Journey: means the Taxi Service Your Driver provides to You when You confirm Booking through the User App and a Driver is allocated to convey You from Pick Up location to the destination of the hire.  

Taxi Service: means the service to be provided to You, by the Driver, when You book to hire a taxi/ private hire vehicle to move You from a specified pickup location to a drop off location/destination.

Ride Fare: means the maximum charges billed to You for Taxi Service provided by Your Driver according to the fixed meter reading on the taxi or upfront agreed outstation/rental fare of the taxi vehicle for a specified destination or period.

Booking: means the request made by You through the LeadRyde User App to hire a taxi/private hire vehicle.

Pickup Location: means the place You specify to be picked up when You place Booking to hire a taxi/private hire vehicle through the LeadRyde User App.

Drop Off Location: means the place You specify as Your destination when You place Booking to hire a taxi/private hire vehicle through the LeadRyde User App.

Waiting time: means the time calculated per minute when Your Driver waits after arrival at the Pickup Location.

Waiting time fee: means the amount of £ that accumulates when You delay 3 minutes after Your Driver’s arrival at pickup location. This fee is charged at the maximum Waiting Time Rate on the Tariff.

Waiting time on ride fee: means the amount of £ that accumulates when You stop at any point during the Journey before reaching the destination/Drop off location including waiting time on traffic or negotiating closed road works.

Pre-booked fee: means the fee charge for pre-booking a Taxi Service.

Cancellation fee: means the fee You pay for cancelling a Booking within a specified time.

One Time Passcode (OTP): means a 4-digit number generated by LeadRyde Platform for the Passenger at sign up and thereafter, anytime a Booking has been placed. 

in app-chat: means the method of communicating via live text messaging between You and Your Driver or between You and LeadRyde customer support.

Normal Service: means the Service where a Passenger requests a journey for up to maximum of 4 passengers.

MiniBus Service: means the Service where a Passenger requests a journey for up to 5-8 passengers maximum.

Rental Service: means the Service where a Passenger requests a journey ending for a special purpose event at an amount agreed upon before the commencement of the journey. 

Outstation: means the Service where a Passenger requests a journey ending outside the city boundary. Different fare may apply in this case

Local Authority:means the local council that sets the maximum charges applicable to hire taxi/private hire vehicles.
 

2.Information About Us

Leadryde Technology Ltd, trading as “LeadRyde”, is a limited company registered in Scotland under company number SC646433, with its registered office address at 7 Queens ardens, Aberdeen, AB15 4YD. We have been licensed to carry on the business of a taxi and private hire booking office according to the requirements of the civil government (Scotland) Act 1982 (Licensing of Booking Office) Order 2009.
 

3. Access to LeadRyde User App

3.1  Access to the User App is currently free of charge, available on Google Play and the App Store to download and install on Your mobile device.

3.2   It is Your responsibility to make any and all arrangement necessary in order to access the LeadRyde User App.

3.3  We may from time to time make changes to the User App. These include but not limited to:

3.3.1  Minor changes may be required to make underlying technical alterations, for example, to fix an error or to address a security issue.  We will inform You by email of any such changes (including, if applicable, anything that You need to do), however they will be unlikely to materially affect Your use of the User App;

3.3.2  Minor changes may be made to reflect changes in the law or other regulatory requirements.  We will inform You by email of any such changes (including, if applicable, anything that You need to do), however they will be unlikely to materially affect Your use of the User App; and

3.3.3  As detailed in the description and features of the User App, We may develop and improve the User App over time, in some cases making significant changes to it. You will be kept fully informed of any and all such changes.

3.4  We will always aim to ensure that the User App is available at all times.  In certain limited cases, however, We may need to temporarily suspend availability to make certain changes outlined under sub-Clause 3.3. Unless We are responding to an emergency or an urgent issue, We will inform You in advance of any interruptions to the availability of the User App.

 

4 Leadryde Services (Service)

4.1      LeadRyde is a digital booking and dispatching service provider that offers its Services using the LeadRyde Apps. We do not provide the Taxi Service.

4.2      When You place Booking for a Journey through the User  App, LeadRyde will process Your Booking and based on Your location, may accept Your Booking to find and allocate You to a Driver that is willing to carry out Your hire request. Although LeadRyde uses reasonable skill and care in providing You access to the Taxi Services  through the User App, we cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors, interruptions, breakdown, repair, upgrade or maintenance of our software, inaccurate, or misleading information.

4.3      LeadRyde does not guarantee You an uninterrupted availability nor an error free App when in use and therefore shall not be held liable for any loss, damage, costs, claims or expenses that may be caused by unavailability or slowness, scheduled and unscheduled downtime.

4.4      As part of Our service in connection with Your Journey, LeadRyde will keep records of Your Booking; remotely monitor the ride You have booked through the App and keep record of Your Journey.

4.5      Our services are made available for personal and non-commercial use only.
 

5.0 User Account

5.1   An Account is required to use the User App.

5.2  You may not create an Account if You are under 18 years of age.  If You are under 18 years of age and wish to use the User App, Your parent or guardian should create the Account for You and You must only use the Account with their supervision.

5.3   When You sign up to the LeadRyde App, You will need to provide Your full name and mobile number. An OTP will be sent to Your mobile number to confirm Your identity. You will proceed to provide Your email address, state Your gender and create Your password.

5.4  You may tick the acceptance box, to sign up to the User App. By ticking the acceptance box, You acknowledge and agree to the Terms and Conditions of this Agreement.  

5.5   When creating an Account, the information You provide must be accurate and complete. If any of Your information changes at a later date, it is Your responsibility to ensure that Your Account is kept up-to-date.

5.6   We recommend that You choose a strong password for Your Account. It is Your responsibility to keep Your password safe. You must not share Your Account with anyone else. If You believe Your Account is being used without Your permission, please contact Us immediately. We will not be liable for any unauthorised use of Your Account.

5.7   You must not use anyone else’s Account.

5.8   Any personal and financial information provided in Your Account will be collected, used, and held in accordance with our Privacy and Cookie Policy.
 

6.0 Booking Your Taxi Service

6.1  When You place Booking to hire a taxi/private hire vehicle, LeadRyde will allocate you to a driver who will carry out the Taxi Service. From the point at which you make your booking through the LeadRyde User App, you enter into a direct (legally binding) contractual relationship with the Driver allocated to You. It is up to the Driver to offer the Taxi Service which may be scheduled through the LeadRyde User App. LeadRyde offers information and a method to obtain Taxi Services, but does not act in any way as a taxi service provider, and has no responsibility or liability for any Taxi Services provided to You by the Driver.

6.2  For LeadRyde to allocate You to a Driver, You will be required to enter Your Pickup Location and Your Drop off Location on the User App. An estimated fare and arrival time to Your pickup location is provided for advisory purposes only and You will be required to choose Your preferred vehicle category. If a Driver is not available on Your chosen category, you may choose another category where a Taxi Service is available. By tapping the “Ride Now” or “Later” button, You wish to proceed to Book for the hire of a Taxi Service. Once You tap on the “Ride Now” button, and confirm, You have placed a Booking to hire a taxi/private hire vehicle with a Driver and by so doing, entering into a further agreement with the Driver that is allocated to You via the User App for a Taxi Service and their details will be provided to You through the App.

6.3  Once a driver is allocated to You, You will be able to call Your allocated Driver via the User App or use the in-app Passenger-to-Driver chat on Your User App. All communication there on, until the end of the journey will be between You and Your Driver.

6.4  You may wish to cancel Your Booking prior to the Driver arriving at Your Pickup Location at no extra cost. However, if the Driver arrives at Your Pickup Location and You are not present, You may be charged Cancellation Fee. A driver may also choose at any time to cancel their provision of a Taxi Service.

6.5 You acknowledge that You must provide LeadRyde with Your geographical location on Your device and agree that Your geographical location must be accessible by LeadRyde Driver to provide You with the Service.
 

7.0 Your Journey 

7.1  You are required to pay for the Journey completed by Your Driver who has provided the Taxi Service.

7.2  You agree that while on a Journey, You shall treat Your driver with courtesy, respect and decency just as You expect to be treated as a Passenger.

7.3  The lead Passenger of a Booking shall be responsible for the behaviour of all Passengers in the vehicle.

7.4  You are responsible for the safety of Your personal belongings while using a Taxi Service. LeadRyde will not be responsible for Your personal belongings or any other items left in the vehicle at the completion of Your Journey.

7.4  At the completion of a Journey, You will be able to rate Your Driver and the vehicle through the User App. Where You chose to rate Your Driver and the vehicle, it is expected You must give an accurate rating to enable us to monitor the quality of the Taxi Service being provided by the Driver. Drivers are also permitted to rate You as their Passengers. Failure to abide by the Passenger Terms may affect Your ratings and give Drivers the permission to make the decision to accept or reject Your future Bookings. LeadRyde may be entitled to suspend or terminate Your access to the Service.

7.5 LeadRyde will maintain Your anonymity when You rate Your Drivers. Feedback on the quality of the Taxi service received is anonymous for LeadRyde to improve its services.
 

8.0  Children

8.1  The UK law exempts licensed taxi/private hire vehicle operators in relation to children above 3 years travelling in a child seat or booster. See  https://www.gov.uk/child-vehicle-seats-the-rules/when-a-child-can-travel-without-a-vehicle-seat for more details.

8.2  For health and safety reasons, LeadRyde and our third-party Drivers will not be responsible to provide child car seat for Passengers. It is the responsibility of the parent Passenger to provide the correct equipment for child travel, fit the seat in the vehicle and to secure the child.

8.3  Taxi Drivers may not accept to provide Taxi Service to unaccompanied minors except specifically agreed between the Driver and adult parent or guardian.
 

9.0  Fares and Payment

9.1  Once You place a booking for a Taxi Service, an estimate for the journey will be provided to you. After the end of the journey, the App will generate an approximate fare for the journey on Your mobile. This App fare is for advisory purposes ONLY.

9.2  Actual payable fare charged to You once a Journey has been completed is determined by the fixed meter and is calculated in accordance with the published local authority licensing fare structure.

9.3  You are required to pay directly to the Driver who has performed the Taxi Service, either through cash or Driver card reader.

9.4  If during the course of the Journey, You cause any foul to the vehicle leaving smell or damage to the furnishings, You will be charged a cleaning fee according the local published fouling fee set by the Local Authority that applies to You. You are required to pay such charge directly to the Driver as required.

9.5  Special rates Apply on Christmas and New Year period as approved by the Local Authority and these will be reflected on the fixed meter which is x1.5 of the basic tariff.
 

10. Cancellation Policy

10.1  You can cancel Your Booking on Your User App or Your allocated Driver can cancel the Booking on Your behalf via the Driver App if You inform Your Driver of Your intention to cancel Your Booking before arriving at your pick up location..

10.2   If You want to cancel Your Booking for any reason or You cannot wait for the arrival time of Your Driver, You  should contact Your allocated Driver via the in-app Passenger-to-Driver chat system after which You are free to cancel Your Booking without a cancellation charge.

10.3   If Your Driver arrives at Your nominated pickup location and You are not available to take the ride and You did not make contact with Your Driver to cancel the Booking, You may be charged a Cancellation Fee. Where the Driver has waited at Your nominated Pickup Location and You are not available to honour Your Booking to take the ride after 5 mins of Your Driver waiting, Your Booking may be cancelled after repeated failed attempts have been made by the Driver to reach You. In this case, You may be charged a Cancellation Fee which may be up to the maximum waiting time according the local tariff.
 

11. Promotions

11.1  For using the Service, LeadRyde may send You promotional offers from time to time to Your e-mail or User App. The promotional codes permit You to have certain benefits that will be specified by LeadRyde on each sets of promotional code basis. This could be converted into promotional code credit that You can apply towards the payment of Your completed Journey. These promotional offers will be available on Your User App under the reward menu.

11.2  We also provide the Refer and Earn code which You can use to earn reward when You refer LeadRyde to Your friends and family. All Users have their code on the User App.

11.3  For any reason, LeadRyde at any point in time reserves the right to cancel any promotional codes including codes used fraudulently.

11.4  LeadRyde does not have any obligation for payment of any tax for the use of any promotional code on the User App. The user is obliged to pay any further tax duties that are relevant to the use of the promotional code on the User App.
 

12.  Termination

12.1  You are under no obligation to use the LeadRyde App and may simply choose to stop using it for any reason.

12.2  Termination of Your Agreement to the Passenger Terms and Conditions will take effect when You uninstall the LeadRyde App in Your device, and You will not be able to make Bookings through the LeadRyde platform.

12.3  If You want to permanently delete Your Account, let us know through customer service on support@leadryde.com. LeadRyde will need to identify Your identity before We can begin the process to permanently delete Your account. However, LeadRyde will keep Your data until such a time that is required by applicable law before deleting it.

124  If You breach any of these Terms and Conditions, LeadRyde has the right to terminate access to Your account at its sole discretion. LeadRyde will inform You before any action is taken.

12.5  If You terminate Your Agreement with LeadRyde, any information LeadRyde holds about You may not be deleted. But You will lose any rights You have to use the Service, and LeadRyde will not offer You any compensation for any loses that may occur as a result.

12.6  LeadRyde may at in its sole discretion, for any reason or no reason and at any time alter and/or discontinue providing its Services, with or without notice. LeadRyde shall not be liable for any damage or loss caused by such an alteration or termination of the LeadRyde Service.
 

13. Our Intellectual Property Rights and Licence

13.1  We grant Users a limited, non-exclusive, revocable, worldwide, non-transferable license to use the User App for personal and business purposes, subject to these Terms and Conditions.

13.2  Subject to the licence granted to Us under sub-Clause 16.3, Users retain the ownership of copyright and other intellectual property rights in their User Content (subject to any third-party rights in that User Content and the Terms of any licence under which You use such content).

13.3  All other Content included in the User App (including all user-facing material, and all underlying material such as code, software and databases) and the copyright and other intellectual property rights in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us.  All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

13.4  By accepting these Terms and Conditions, You hereby undertake:

13.4.1  Not to copy or otherwise attempt to acquire any part of the User App;

13.4.2  Not to disassemble, decompile or otherwise reverse engineer the User App;

13.4.3  Not to allow or facilitate any use of the User App that would constitute a breach of these Terms and Conditions; and

13.4.4  Not to embed or otherwise distribute the User App on any website, server or similar.
 

14. Links to LeadRyde User App

14.1  You may link to the User App provided that:

14.1.1  You do so in a fair and legal manner;

14.1.2  You do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;

14.1.3  You do not use any of Our logos or trade marks (or any others displayed on the User App) without Our express written permission; and

14.1.4  You do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.

14.1.5  You may not link to any page other than the homepage of the User App at https://leadryde.com unless using the sharing features of the User App.

14.2.  You may not link to the User App from any other website the content of which contains material that:

14.2.1  Is sexually explicit;

14.2.2  Is obscene, deliberately offensive, hateful or otherwise inflammatory;

14.2.3  Promotes violence;

14.2.4  Promotes or assists in any form of unlawful activity;

14.2.5  Discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;

14.2.6  Is designed or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;

14.2.7  Is calculated or is otherwise likely to deceive another person;

14.2.8  Is designed or is otherwise likely to infringe (or threaten to infringe) another person’s privacy;

14.2.9  Misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 6);

14.2.10 Implies any form of affiliation with Us where none exists;

14.2.11  Infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks, patents and database rights) of any other party; or

14.2.12  Is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
 

15.  Links to Other Content

We may provide links to other content such as websites, web apps and downloadable apps.  Unless expressly stated, this content is not under Our control. We neither assume or accept responsibility or liability for such third-party content.  The provision of a link by Us is for reference only and does not imply any endorsement of the linked content or of those in control of it.
 

16.0  User Content

16.1  You agree that You will be solely responsible for any and all User Content that You create or upload using the User App.  Specifically, You agree, represent and warrant that You have the right to create or upload the User Content and the right to use all materials of which it is comprised and that it will not contravene any aspect of Our Acceptable Usage Policy, detailed in Clause 18.

16.2  You agree that You will be liable to Us and will, to the fullest extent permissible by law, indemnify Us for any breach of the warranties given by You under sub-clause 16.1. You will be responsible for any loss or damage suffered by Us as a result of such breach.

16.3  You (or Your licensors, as appropriate) retain ownership of Your User Content and all intellectual property rights subsisting therein.  By creating or uploading User Content, You grant Us an unconditional, non-exclusive, fully transferable, royalty-free, perpetual, worldwide licence to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-licence Your User Content for the purposes of operating and promoting the User App.

16.4  If You wish to remove User Content, You may do so by writing to legal@leadryde.com with a subject line that states User Content Removal. Removing User Content also revokes the licence granted to Us to use that User Content under sub-Clause 16.3. You acknowledge, however, that caching or references to Your User Content may not be made immediately unavailable (or may not be made unavailable at all where they are outside of Our reasonable control).

16.5  We may reject, reclassify, or remove any User Content created or uploaded using the User App where that User Content, in Our sole opinion, violates Our Acceptable Usage Policy, or if We receive a complaint from a third party and determine that the User Content in question should be removed as a result.
 

17.0  Intellectual Property Rights and User Content

17.1  All User Content and the intellectual property rights subsisting therein, unless specifically labelled otherwise, belongs to or has been licensed by the relevant User.  All User Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

17.2  Users may not copy, distribute, publicly perform, publicly display, reproduce or create derivative works based upon, another User’s User Content without first obtaining the express consent of the User to whom the User Content in question belongs.

17.3  We take technical measures to limit and/or restrict the ability of Users to unlawfully copy User Content created using the User App. Despite such measures, We do not make any representation or warranty that Your User Content will not be unlawfully copied without Your permission.
 

18.0  Acceptable Usage Policy

18.1  You may only use the User App in a manner that is lawful and that complies with the provisions of this Clause 18. Specifically:

18.1.1 You must ensure that You comply fully with any and all applicable local, national and international laws and/or regulations;

18.1.2  You must not use the User App in any way, or for any purpose, that is unlawful or fraudulent;

18.1.3  You must not use the User App to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software or any data of any kind; a

18.1.4  You must not use the User App in any way, or for any purpose, that is intended to harm any person or persons in any way.

18.2  The following types of User Content are not permitted on the User App and You must not create, submit, communicate, or otherwise do anything that:

18.2.1 is sexually explicit;

18.2.2  is obscene, deliberately offensive, hateful, or otherwise inflammatory;

18.2.3  promotes violence;

18.2.4  promotes or assists in any form of unlawful activity;

18.2.5  discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;

18.2.6  is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;

18.2.7  is calculated or otherwise likely to deceive;

18.2.8  is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privac

18.2.9  misleadingly impersonates any person or otherwise misrepresents Your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 18.2;

18.2.10  implies any form of affiliation with Us where none exists;

18.2.11  infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trade marks and database rights) of any other party; or

18.2.12  is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

18.3  We reserve the right to suspend or terminate Your Account and/or Your access to the User App if You materially breach the provisions of this Clause 16 or any of the other provisions of these Terms and Conditions.  Specifically, We may take one or more of the following actions:

18.3.1  Suspend, whether temporarily or permanently, Your Account and/or Your right to access the User App;

18.3.2  Remove any of Your User Content which violates this Acceptable Usage Policy;

18.3.3  Issue You with a written warning;

18.3.4  Take legal proceedings against You for reimbursement of any and all relevant costs on an indemnity basis resulting from Your breach;

18.3.5  Take further legal action against You as appropriate;

18.3.6  Disclose such information to law enforcement authorities as required or as we deem reasonably necessary; and/or

18.3.7  Any other actions which We deem reasonably appropriate (and lawful).

18.3.8  We hereby exclude any and all liability arising out of any actions (including, but not limited to, those set out above) that We may take in response to breaches of these Terms and Conditions.
 

19.0  Disclaimers

19.1  No part of the User App or any accompanying documentation (whether provided in electronic form or otherwise) constitutes advice on which You should rely and is provided for general information purposes only.

19.2  Subject to any legal rights You may have as a User, insofar as is permitted by law, We make no representation, warranty, or guarantee that the User App will meet Your requirements, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.

19.3  We make reasonable efforts to ensure that the Content contained within the User App is complete, accurate and up-to-date.  We do not, however, make representations, warranties or guarantees (whether express or implied) that the User App (and the Content therein) is complete, accurate or up-to-date.

19.4  We are not responsible for the content or accuracy, or for any opinions, views, or values expressed in any User Content created using the User App.  Any such opinions, views, or values are those of the relevant User, and do not reflect Our opinions, views, or values in any way.
 

20.0  Our Liability

20.1  To the fullest extent permissible by law, We accept no liability to You in any way in contract (by way of indemnity or otherwise), tort (including negligence), misrepresentation, theft or loss of Your or any other person’s property, breach of statutory duty, or otherwise arising out of or in connection with the use of (or inability to use) the User App or in relation to any services, or in relation to the use of or reliance upon any Content (whether that Content is provided by Us or whether it is User Content) included in the User App.

20.2  LeadRyde User App may introduce You to a Driver for the purposes of providing a Taxi Service. We will not assess the suitability, legality or ability of any Driver and You expressly waive LeadRyde from any and all liability, claims or damages arising from or in any way related to the Driver. LeadRyde will not be a party to disputes, negotiations of disputes between You and such Driver. By accepting the provision of the taxi/private hire vehicle service, You acknowledge that LeadRyde has no involvement in the contractual relationship between Driver and Passenger.

20.3  To the fullest extent permissible by law, We accept no liability to consumers or businesses for any other loss, damage, costs, expenses or liability that You suffer in connection with the Services.

20.4  To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to the User App or any Content (including User Content) included in the User App.

20.5  We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage (whether or not such loss could be reasonably expected to flow from our negligence or breach of these Terms and Conditions).

20.6  We exercise all reasonable skill and care to ensure that the User App is free from viruses and other malware. We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material that may adversely affect Your hardware, software, data or other material that occurs as a result of Your use of the User App (including the downloading of any Content (including User Content from it) or from any other website We may provide a link to.

20.7  We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of the User App resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.

20.8  Nothing in these Terms and Conditions excludes or restricts Our liability in any situation where it would be unlawful for us to do so including fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. 

20.9  LeadRyde has no liability to You in relation to any Taxi Service provided to You by Drivers. All Drivers using the LeadRyde booking system undergo a verification process before they are accepted to provide the Taxi Service. Your contract for the passenger taxi/private hire vehicle service is with the Driver.  Therefore, any action or omission of any Driver in relation to the Taxi Service provided should be directed to the Driver. Where You cannot contact the Driver due to error on contact details, LeadRyde could contact such Driver on Your behalf.

20.10  LeadRyde’s total liability to You, arising from a breach of contract or otherwise, in tort (including negligence) in connection with these Passenger Terms and Conditions and the service You use, shall be limited to the fare You paid for the hire in which the liability arose.
 

21.0  Viruses, Malware and Security

21.1  We exercise all reasonable skill and care to ensure that the User App is secure and free from viruses and other malware. We do not, however, guarantee that the User App is secure or free from viruses or other malware and accept no liability in respect of the same.

21.2  You are responsible for protecting Your hardware, software, data and other material from viruses, malware and other internet security risks.

21.3  You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via the User App.

2.1.4  You must not attempt to gain unauthorised access to any part of the User App, the server on which the User App is stored, or any other server, computer, or database connected to the User App.

2.1.5  You must not attack the User App by means of a denial of service attack, a distributed denial of service attack, or by any other means.

21.6  By breaching the provisions of sub-Clauses 21.3 to 21.5 You may be committing a criminal offence under the Computer Misuse Act 1990.  Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing Your identity to them.  Your right to use the User App will cease immediately in the event of such a breach and, where applicable, Your Account will be suspended and/or deleted.
 

22.0  Privacy and Cookies

The use of the User App is also governed by Our Privacy and Cookie Policy. These policies are incorporated into these Terms and Conditions by this reference: https://leadryde.com/privacy-policy. You may want to visit https://aboutcookies.org/ for details of how to manage cookies.

23.0  Data Protection and Privacy Policy

23.1  All personal data that We may use will be collected, processed, and held in accordance with the provisions of the General Data Protection Regulation (2016/679) (“GDPR”) 2018 and User rights under the GDPR.

23.2  When You download and install the User App/use the User App, You give Us permission to process Your personal data when You Book to hire a taxi/private hire vehicle.

23.3  LeadRyde shall process Your geographical location data to provide You the Service.

23.4  To provide You with the Service, LeadRyde will obtain the following data from You during installation and registration: Your name, mobile number, e-mail address, profile photo, gender, password, and Your debit/credit card details.

23.5  To Access and use the User App, LeadRyde will obtain the following data from You:

23.5.1  Payment information including payment verification information.

23.5.2  The location You access and use the App from.

23.5.3 Transaction information including date and time the taxi/private hire vehicle service is provided, Booking details, distance travelled and payment method.

23.6  Your information is collected when You contact customer service and provide feedback ratings.

23.7  For LeadRyde to connect You with Your driver, Your information will be transferred to the Driver. LeadRyde advises that all Drivers must ensure that Your personal details are safe, secure at the direction of LeadRyde and that Your personal data are not transferred to any third parties. 

23.8  LeadRyde advises that Drivers must not store Your personal data on their personal devices except You give them permission to do so. Drivers can only access Your personal data through the LeadRyde App.

23.9  https://leadryde.com website uses cookies to track Your geographical location data when You access the Service. You have the right to accept or refuse cookies. If You refuse cookies, this may affect the functionality and availability of Our Service.

23.10  LeadRyde enables communications between Passengers and Drivers through in-app chat and calls once a booking has been accepted by the Driver. LeadRyde stores the communication data including the date and time which it may use for customer service purpose, security, and for safety purposes.

23.11  You communicate with LeadRyde electronically when You send Us email or use our live App-chat. LeadRyde may communicate with You through email, live chat, in-app notifications, and calls. You agree that all communications sent to You electronically satisfy legal requirement that such communication would be in writing.

23.12  LeadRyde will  only use Your email address and phone number provided for promotional purposes only if You give us consent to use Your information at LeadRyde App or https://leadryde.com. You can choose to unsubscribe at any time if You do not want to receive such emails.

23.13  For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of User rights and how to exercise them, and personal data sharing (where applicable), please refer to https://leadryde.com/privacy-policy.

24.0 Communications from Us

24.1  If You have a User Account, We may from time to time send You important information via Your in-app notifications.  Such notices may be related to matters including, but not limited to, service changes, changes to these Terms and Conditions, changes to the User App, changes to Your Account and general notifications for all Users

24.2  We will send promotion notification and rewards through Your in-app notification and reward menus. You can view all notifications and use Your promo-code as You please.

24.3  For questions or complaints about email communications from Us (including,    but not limited to, marketing emails), please contact Us at support@leadryde.com
 

25.0 Other Important Terms

25.1  We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business).  If this occurs, You will be informed by Us in writing.  Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.

25.2  You may not transfer (assign) Your obligations and rights under these Terms and Conditions (and under the Agreement, as applicable) without Our express written permission.

25.3  Nothing in these Terms and Conditions will constitute a partnership, agency relationship, franchise relationship or contract between the parties.

25.4  If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.

25.5  No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.
 

26.0  Changes to These Terms and Conditions

26.1  We may alter these Terms and Conditions at any time. Any such changes will become binding on You upon Your first use of the User App after the changes have been implemented.  You are therefore advised to check this page from time to time. A notification of any changes may also be sent to Your in-app notification icon on the right-hand top corner of the LeadRyde User App.

26.2  In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
 

27.0  Contacting Us

To contact Us, please email Us at support@leadryde.com or use Your App-chat on the User App. 
 

28.0  Law and Jurisdiction

28.1  These Terms and Conditions and the relationship between You and Us (whether contractual or otherwise) shall be governed by and construed in accordance with the law of Scotland.

28.2  Each party hereby submits to the non-exclusive jurisdiction of the Courts of Scotland as regards any claim, dispute or matter arising out of these Terms and Conditions.












 

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